When you travel, unexpected events—illness, cancellation, baggage loss—can derail your plans and your finances. Staysure positions itself as a travel insurer built for people who need more than basic cover: those with medical conditions, older travellers, or anyone wanting strong reassurance while abroad. Their tagline “It’s Worth Doing Right” and their multiple awards suggest confidence in service quality.
Staysure offers several policy levels (Standard, Comprehensive, Signature) with features like unlimited medical cover, 24/7 emergency support, cancellation cover, and specialist cover for pre-existing medical conditions. They also promote no upper age limit for many of their plans. Over time, they have accumulated many reviews and customer feedback, which gives insight into how well they deliver on their promises.
TL;DR
- Staysure is a UK travel insurance provider known for offering coverage to older travellers and those with medical conditions, plus standard trip, baggage, and cancellation protection.
- Their policies include high medical limits, 24/7 emergency assistance, and specialist underwriting for medical conditions.
- Many customers praise their helpful staff, clear underwriting, and strong reputation.
- If you want travel insurance that handles more complex profiles, Staysure is a strong option—just be careful about full disclosure, reading terms, and understanding how amendments may cost extra.
What Staysure Provides & How It Works
Policy Types & Levels
Staysure offers multiple tiers of cover:
- Standard Cover: Entry-level protection for health, cancellation, baggage.
- Comprehensive Cover: Higher benefits, broader protection such as trip disruption, delay, and extra costs.
- Signature Cover: Premium-level coverage including higher cancellation limits and more flexibility.
- Specialty Add-ons: Cruise cover, gadget cover, winter sports, excess waiver.
They emphasize unlimited medical cover (on some policies) and emergency repatriation.
Medical Conditions & Age Limits
One of Staysure’s differentiators is catering to travellers with pre-existing medical conditions and older ages. They have no upper age limit for many policy types and will consider a wide range of medical conditions. Their underwriters assess each case; sometimes conditions are excluded or additional questions are required.
Claims, Support & Services
- 24/7 Emergency Assistance: Wherever you are, Staysure offers medical support and guidance.
- Cancellation & Disruption Cover: If you must cancel or your trip is derailed, higher-tier policies reimburse costs.
- Customer Support: Many reviews highlight courteous and patient staff who explain details clearly.
- Policy Amendments: Changing medical details or policy elements mid-term may incur charges, which some customers note.
Awards & Trust Signals
- Recognized with multiple British Travel Awards.
- Claimed to have more 5-star reviews than any other UK travel insurer.
- Independent reviews often highlight professionalism and reliability.
Customer Reviews & Experiences
Positive Voices & Praise
- Customers commend the customer service, saying agents are polite, thoughtful, and helpful with medical underwriting.
- Long-term users highlight consistency: “I have been with Staysure for years … never had a problem.”
- Some testimonials recount successful emergency support abroad, including medical transfers, hotel costs, and repatriation.
Critiques & Concerns
- Some travellers with ongoing or recently investigated conditions report stricter exclusions.
- Certain customers have noted amendment fees for changes to policies or medical details.
- A few negative experiences stem from claim disputes tied to medical disclosure or exclusions.
These insights show that while many customers are satisfied, friction points often arise around medical declarations and policy amendments.
Tips for Getting the Most from Staysure
- Be transparent: Always declare all medical history, even pending tests.
- Read the policy terms carefully: Pay special attention to exclusions and limits.
- Ask about amendment fees: Clarify upfront how easy it is to adjust policies.
- Keep documents handy: Medical records and prescriptions help in claims.
- Choose higher-tier cover for older age or complex needs.
- Check renewal prices: Premiums may rise with age or new health conditions.
Bottom Line
Staysure stands out for travellers who want more than just basic insurance — especially older customers or those with medical conditions. With unlimited medical cover, emergency assistance, and broad policy choices, they deliver reassurance when it matters most.
Travel confidently. With Staysure, your journey is protected, your health is prioritized, and your peace of mind travels with you.
FAQs
Q: Does Staysure cover travellers over 70?
A: Yes — many policies have no upper age limit, making them a preferred option for older travellers.
Q: Will pre-existing medical conditions be covered?
A: Often yes, but it depends on the underwriting. Some conditions may be excluded if under investigation.
Q: Can I amend my policy later?
A: Yes, but some amendments—especially to medical details—may involve fees.
Q: What happens if I need emergency medical care abroad?
A: Staysure offers 24/7 emergency assistance, including hospital support and repatriation.
Q: How reliable is the claims service?
A: Many report satisfaction with claims, though disputes often occur around disclosure and exclusions.
Q: Can I cancel a policy for a refund?
A: Yes, depending on timing and policy level. Refunds vary based on circumstances.
Q: Is Staysure trustworthy?
A: Staysure is highly reviewed in the UK, with strong ratings and industry recognition.
